Orders ship via UPS or USPS within 24 hours excluding weekends and holidays to the lower 48 states. Alaska, Hawaii and Puerto Rico will ship via USPS Priority Mail.
For expedited shipments you may choose UPS Next Day Air or 2nd Day Air for orders under 150 pounds. Rates are calculated in real time.
Return and Refund Policy
Thank you for shopping at Steel Industry Services.
If you are not entirely satisfied with your purchase, we're here to help.
All returns must be approved by Steel Industry Services and must have a RMA # issued by a representative of Steel Industry Services.
You have 25 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Product returns may be subject to a restocking fee of 20%.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If a machine is defective, you may contact us within the manufacturer’s warranty period and ship the machine back to Steel Industry Services for us to process the warranty repair. The customer will be responsible for shipping costs with this option. Or you may take the machine to an authorized service facility for warranty repair.
Machinery found to be defective after 15 days of original receipt must be repaired at an authorized repair facility under the manufacturer’s warranty policy.
Steel Industry Services respects your privacy, customer order information is considered to be confidential and we will never sell customer information for marketing or any other purposes.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you have any questions on how to return your item to us, please contact us.
Steel Industry Services
5921 Moravia Park Drive
Baltimore, MD 21206